Refunds

Last updated 8 October 2026

Simple: try Pro, and if it isn't worth it to you, get your money back.

1. 14 days, no questions

If Pro isn't for you, ask within 14 days of a payment (your first one or a renewal) and we'll refund that payment in full. Email hello@pullupnext.com from your account's email address, or reply to your receipt.

2. After 14 days

Cancel anytime from your billing page and you keep Pro until the end of the period you've paid for. We don't refund part-used months or years, unless the law where you live says we must, or Pull Up was broken for you in a way we couldn't fix.

3. How refunds are paid

Paddle, our merchant of record, processes refunds to the card or account you paid with, usually within 5 to 10 business days. Your Pro features end when a refund goes through.